Cloud Hosting & Support: Secure, Reliable, Fully Managed
Overview
Reliable infrastructure is the backbone of every digital business. Our Cloud Hosting & Support service ensures your ERP and critical systems are always available, secure, and running at peak performance. From provisioning and scaling to backups and monitoring—we manage it all so your team can focus on what matters.
Hosted on fast, secure infrastructure in EU-based data centres, we combine high availability with proactive support and transparent service levels tailored to your business needs.
Key Features
- Dedicated Hosting: Each client receives a dedicated environment with full resource isolation and control.
- Daily Backups: Automated daily backups with retention policies and fast restore options for peace of mind.
- Monitoring & Alerts: Real-time uptime monitoring, performance checks, and proactive incident alerts.
- System Updates: Security patches, platform upgrades, and version updates handled without disrupting your operations.
- Access Control: Secure access via VPN or IP restriction with role-based user permissions.
- Scalability: Easily upgrade storage, memory, or compute resources as your business grows.
What’s Included
| Service Area | Details |
|---|---|
| Server Provisioning | Setup, configuration, and deployment of ERP environment with optimised stacks |
| Data Backups | Daily file and database backups stored on separate, secure infrastructure |
| Performance Monitoring | 24/7 resource usage monitoring, uptime alerts, and system health checks |
| Security Management | Firewall configuration, SSL certificates, and OS patching |
| Support Services | Email and remote support with defined SLAs and escalation paths |
Hosting Environment
- Location: European data centres with GDPR-compliant storage policies
- Platform: Linux-based VPS or dedicated servers configured for ERP workloads
- Availability: 99.9% uptime with redundancy and failover options on request
- Access: Controlled admin-level access with audit logs and SSH key-based login
Support Coverage
- System Support: ERP performance, updates, configuration, and uptime monitoring
- Incident Response: Ticketing system with priority-based handling and root cause reporting
- Ongoing Maintenance: Log monitoring, resource usage reviews, and monthly system checks
- User Assistance: Help with logins, email configuration, and front-end behaviour
Why Choose Our Hosting
- Managed by Experts: We host and support the very systems we build—no third-party handoffs.
- Fast, Reliable Infrastructure: Enterprise-grade performance tailored for ERP workloads.
- End-to-End Service: From installation to daily support, everything is managed by our team.
- Flexible Contracts: Monthly, quarterly, or annual billing with scalable options.
Get Started
Whether you're launching a new ERP or looking to migrate your current system, we’ll ensure a smooth and secure transition.
- Request a hosting proposal tailored to your environment
- Book a call to discuss support SLAs and scaling requirements
- Email us at hello@velotech.mt